“The 3-Act Problem” — (for your convenience, there is both a Short and Long version).

Brand description

“Drive better customer-facing sessions—discover one platform for your team to host and manage online meetings and webinars that impress.”

Sessions combines Bookings, Events, Sharing, Live Meetings, Follow-Up and more on one video conferencing platform.

Scenario

Duration

• Intern-3 months

• Contract-1 month

• (still on contract for product demos.)

Who I worked with

• Intern-7 UX interns, 1 UX Writer, Head of Growth
• Contract-UX Writer, Head of Community, Head of Growth, PM, 2 Product Designers, Legal

What I worked on

• Content audit
• In-product copy
• Website copy
• User Testing audits
• Stakeholder interview
• Brand tone/voice

Research

• User Research

Short Version

Think: back-of-the-book summary. You can find the Long Version (full rationale) by scrolling down.

Scope

The user flow I worked on was Website—>In-product integrations—>Uploading files for those integrations. I recognized a problem with consistency from integrations advertised on the website to how they appeared in the “Tools” section of the Sessions product.

I then discussed this with other team members and we collaborated on a solution.

Once a new file sharing model was released, I redesigned the copy to focus on the new steps the user would take to upload and store files to use with integrations during their live video conferencing meetings.

<aside> 👉

The upcoming Empty Space copy is all my direct contribution. There were 15+ tools; this Short Version will only show Figma.

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